Contact Information

Last Updated: June 12, 2026

Legal Business Name
cotooppaxi.cyou (a sole proprietorship registered under the laws of the State of New York)

Customer Service Email Address
info@cotooppaxi.cyou

Email Response Standard

• Response time: within 1 business day (Monday through Friday, excluding US federal holidays)

• Your subject line must include your order number for any order‑related request. Emails without an order number may take up to 3 business days to receive a response.

• We do not accept email attachments larger than 20MB.

Customer Service Phone Number
+1 (845) 323-9162

Phone Service Hours
Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Closed on US federal holidays.

Voicemail
Calls received outside service hours go to voicemail. You must leave your full name, order number, callback number, and a brief description of your issue. We return calls on the next business day. We do not request or record full credit card numbers or CVV codes over the phone.

Phone Support Scope
Phone support is available only for order status inquiries and return progress confirmation. We do not accept orders, order modifications, or payment information over the phone.

Physical Address (not a retail store)
23 Bluefield Dr Unit 201
Spring Valley, NY 10977-3375
United States

This address is our administrative office and return processing center. It is not open to the public. We do not offer in‑person pickup or walk‑in customer service. Unscheduled visits are not permitted.

Return Shipping Address (same as above)
23 Bluefield Dr Unit 201
Spring Valley, NY 10977-3375
United States

Mailing Address for Paper Correspondence (same as above)
Same address. For postal mail sent via USPS First Class, please allow 10 business days for receipt and processing.

Customer Service Language
All customer service communication is conducted in English only. We cannot provide support in any other language.